Refund Policy

This Refund Policy explains the conditions under which TekkAnimate AI issues refunds for credit pack purchases, subscription plans, and credit consumption. Payments are processed securely through Base44 Payments.

1. Credit Pack Purchases

Credit packs are non-refundable once the credits have been used to generate content. You may request a refund for unused credit packs within 14 days of purchase, provided that no credits from the pack have been consumed. Refunds for eligible unused packs will be issued to the original payment method.

2. Subscription Plans

Subscriptions are billed on a recurring monthly cycle. You can cancel your subscription at any time through your account settings. Cancellation stops future billing but does not refund the current billing period. You will retain access to your subscription benefits and remaining credits until the end of the current billing cycle.

3. Failed Generations

If a video, image, or audio generation fails due to a platform error (not user error), the credits consumed for that generation are automatically refunded to your account. This refund happens server-side immediately after the failure is detected — no action is required from you.

4. Content Moderation Blocks

When a generation request is blocked by our content moderation engine, no credits are charged. If credits were pre-authorized, they are refunded automatically. Credits are not refunded for content that was successfully generated but later removed due to a policy violation.

5. Duplicate Charges

Our payment system uses idempotent webhooks with Wix order ID verification to prevent double-charging. If you believe you were charged twice for the same purchase, please contact us through our Contact page with your order details. We will investigate and issue a refund for any duplicate charge.

6. Free Trial Credits

Free trial credits (welcome bonus) are provided at no cost and have no cash value. They are not refundable or exchangeable. Free trial eligibility is limited to one per user, tracked by normalized email to prevent abuse.

7. How to Request a Refund

To request a refund, visit our Contact page and include:

• Your account email
• The order or transaction ID
• The date of purchase
• The reason for the refund request

We will review your request within 3 business days and respond through email. Approved refunds will be processed to the original payment method within 5-10 business days, depending on your bank or card issuer.

8. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or card issuer. We are committed to resolving disputes amicably and promptly. Unauthorized chargebacks may result in account suspension until the dispute is resolved.

9. Minimum Charge

Please note that our payment provider rejects charges under 0.50 in the charged currency. This is a provider limitation and not a TekkAnimate AI policy.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes are effective upon posting the updated policy on this page.